At Sophun Toys we are sure you’ll be happy with your purchase! However, we understand that returns are sometimes required. If you wish to return your order for a refund please contact us as soon as possible. Unless the goods are faulty, they must be returned within 14 days. If the unwanted item is returned as sold and is accompanied by the original receipt within a 14 day period, we can refund you in full by the original payment method, or offer you an exchange. Returns must be safely packed and include your order number (a printed copy of your original email receipt or order confirmation is perfect).
We reserve the right to refuse a return under this policy, if the goods are not in a re-saleable, as sold condition. As sold condition means that the goods are unopened, in their original packaging with all documentation, and the item and its packaging are undamaged and unused.
We do not offer refunds or exchanges on clearance/ex-display/sold-as-seen items. If any promotional items included in the original sale are not returned, the corresponding value or discount of the promotional items will be deducted from the refund amount.
Refund Policy Exclusions
We cannot refund your purchase if the goods were ordered to your specification, or if the goods are not a stock item. Finally, please note that you will be responsible for all transport costs when returning an item.
This policy does not affect your legal rights.